FAQS

  1. How does 2-year warranty work?
    All TINECO machines have a 2-year warranty against original defects in material and workmanship. Used for private household purposes in accordance with the TINECO Instruction Manual.
  2. How many watts does the digital motor have? And how strong is the suction power?
    The Tineco PURE ONE S12 M is equipped with 450W digital motor, which provides the suction power up to 150W which is 36% higher than A10.
    PURE ONE S12 M can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode.
  3. What's function of the Phone Holder of PURE ONE S12 M?
    The phone can be cradled firmly on the phone holder, gives you great pleasure to enjoy videos and movies while cleaning.
    Phone holder also carries the Bluetooth Speaker and you can enjoy music or talk on the phone. The vacuum noise is well controlled through smart noise optimization.
  4. How long can PURE ONE S12 running per charge?
    Actually PURE ONE S12 has Auto mode and Manual mode, running time ranges from 18-100min. depending on versions and different tools.
  5. How long can PURE ONE S12 M running per charge?
    PURE ONE S12 M has Auto mode and Max mode, running time ranges from 18-80mins, depending on cleaning surfaces and different tools.
  6. How many watts does the digital motor have? And how strong is the suction power?
    The Tineco PURE ONE S12 is equipped with 450W digitor motor, which provides the suction power up to 150W which is 36% higher than A10.
    PURE ONE S12 can work both under Auto mode and Manual mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. You can also adjust power by finger swiping on the device under Manual mode.
  7. What is the input voltage? Can this be charged at 220v?
    The input voltage is 120V for United States and Canada. It is 100-240V for European regions, and 110V for Japan.
  8. Does it stand alone?
    The PURE ONE S12 Cordless Vacuum doesn't stand alone. But it can be easily stored on the wall with our wall-mounted dock.
  9. How do I charge my battery pack?
    The Tineco PURE ONE S12 is equipped with a Dual Charging wall-mounted dock. It starts charging once you put away the main body or the extra battery pack, you won't forget to charge anymore.
  10. Does this vacuum work on carpet and hardwood floors?
    PURE ONE S12 M is equipped with a Full-size LED Multi-tasker Power Brush which is ideal for both hard floors and carpets. Very effective for agitating dirt embedded in the carpet.
  11. What's the fuction of the wall-mounted dock?
    We recommend putting the vacuum on the wall-mounted docking station for recharge and storage. It can charge two batteries at the same time and also store 3 extra tools. To avoid the deformation of the tools bristles, you may store the tools with bristles on the wall-mounted docking station, and others can be stored in the tools bag.
  12. Where can I purchase additional accessories or replacement parts?
    Amazon
  13. How do I empty the dustbin?
    Press the release button on the side of the dustbin, empty the dirt and debris, then reattach the dustbin, clean the dust bin and the mesh filter with wet cloth.
  14. How do I remove and clean the Brush roller?
    Use a coin or other tool, to unlock the brush roller lock, then remove the brush from the brush window. Clean the hair and debris wrapped around the roller with Cleaning Tool.
  15. How often does the dustbin need to be emptied?
    Generally, you can empty the the dustbin before it reaches the "MAX" line.

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