FAQS

  1. How long should I charge the battery?
    Before first use, please charge the device for 3-4 hours. The PURE ONE S12 has the battery protection function, so it's okay to leave the main body on the wall-mounted docking station after it is fully charged. If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months.
  2. Does the PURE ONE S12 comes with a continuous cleaning switch?
    Yes, PURE ONE S12 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.
  3. Where can I purchase additional accessories or replacement parts?
    "You can purchase additional accessories or replacement parts on Amazon: https://www.amazon.com/stores/page/6A13732D-3327-4C16-9783-3A72568473BD
    Please contact customer service if you cannot find the item your looking for.
    *Please note that this will change after we launch into other places"
  4. What's the fuction of the wall-mounted dock?
    We recommend putting the vacuum on the wall-mounted docking station for recharge and storage. It can charge two batteries at the same time and also store 3 extra tools. To avoid the deformation of the tools bristles, you may store the tools with bristles on the wall-mounted docking station, and others can be stored in the tools bag.
  5. Does this vacuum work on carpet and hardwood floors?
    PURE ONE S12 is equipped with a Direct-drive LED Multi-tasker Power Brush which increases the cleaning efficiency and creats a highly dynamic operation, very effective for agitating dirt embeded in the carpet, easy to clean fine dust and debris. Plus version also has a LED soft-roller power brush which is perfrect for hardfloor cleaning and picks up coarse dirt and hair easily.
  6. How do I charge my battery pack?
    The Tineco PURE ONE S12 is equipped with a Dual Charging wall-mounted dock. It starts charging once you put away the main body or the extra battery pack, you won't forget to charge anymore.
  7. Does it stand alone?
    The PURE ONE S12 Cordless Vacuum doesn't stand alone. But it can be easily stored on the wall with our wall-mounted dock.
  8. What is the input voltage? Can this be charged at 220v?
    The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
  9. How long can PURE ONE S12 running per charge?
    Actually PURE ONE S12 has Auto mode and Manual mode, running time ranges from 21-100min. depending on versions and different tools.
  10. What's function of the Digital Display Screen of PURE ONE S12?
    The Digital Display Screen shows all related information of the machine such as power, battery level, dust and problems indication. It also shows you how dirty of the surface and PURE ONE will adjust power automatically to keep the best cleaning performance.
  11. How much does the PURE ONE S12 weight?
    The main body of the A10 weighs 3.72 lbs or 1.69 kg. Depeneding on the attachments that you use on your vacuum, the whole unit can weigh up to 6.42 lbs or 2.91 kg.
  12. What height does the wall-mounted dock need to be installed at?
    The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 123 cm from the ground.
  13. How many watts does the digital motor have? And how strong is the suction power?
    "Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10.
    PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "
  14. How does 2-year warranty work?
    All TINECO machines have a 2-year warranty against original defects in material and workmanship. Used for private household purposes in accordance with the TINECO Instruction Manual.

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