FAQS

  1. How does 2-year warranty work?
    All TINECO machines have a 2-year warranty against original defects in material and workmanship. Used for private household purposes in accordance with the TINECO Instruction Manual.
  2. How many watts does the digital motor have? And how strong is the suction power?
    The Tineco PURE ONE S12 M is equipped with 450W digital motor, which provides the suction power up to 150W which is 36% higher than A10.
    PURE ONE S12 M can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode.
  3. What's function of the Digital Display Screen of PURE ONE S12?
    The Digital Display Screen shows all related information of the machine such as power, battery level, dust and problems indication. It also shows you how dirty of the surface and PURE ONE will adjust power automatically to keep the best cleaning performance.
  4. How long can PURE ONE S12 running per charge?
    Actually PURE ONE S12 has Auto mode and Manual mode, running time ranges from 18-100min. depending on versions and different tools.
  5. How many watts does the digital motor have? And how strong is the suction power?
    The Tineco PURE ONE S12 is equipped with 450W digitor motor, which provides the suction power up to 150W which is 36% higher than A10.
    PURE ONE S12 can work both under Auto mode and Manual mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. You can also adjust power by finger swiping on the device under Manual mode.
  6. What is the input voltage? Can this be charged at 220v?
    The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
  7. Does it stand alone?
    The PURE ONE S12 Cordless Vacuum doesn't stand alone. But it can be easily stored on the wall with our wall-mounted dock.
  8. How do I charge my battery pack?
    The Tineco PURE ONE S12 is equipped with a Dual Charging wall-mounted dock. It starts charging once you put away the main body or the extra battery pack, you won't forget to charge anymore.
  9. Does this vacuum work on carpet and hardwood floors?
    PURE ONE S12 is equipped with a Direct-drive LED Multi-tasker Power Brush which increases the cleaning efficiency and creats a highly dynamic operation, very effective for agitating dirt embeded in the carpet, easy to clean fine dust and debris. Plus version also has a LED soft-roller power brush which is perfrect for hardfloor cleaning and picks up coarse dirt and hair easily.
  10. What's the fuction of the wall-mounted dock?
    We recommend putting the vacuum on the wall-mounted docking station for recharge and storage. It can charge two batteries at the same time and also store 3 extra tools. To avoid the deformation of the tools bristles, you may store the tools with bristles on the wall-mounted docking station, and others can be stored in the tools bag.
  11. Where can I purchase additional accessories or replacement parts?
    Amazon
  12. How do I empty the dustbin?
    Press the release button on the side of the dustbin, empty the dirt and debris, then reattach the dustbin, clean the dust bin and the mesh filter with wet cloth.
  13. How do I remove and clean the soft roller?
    Turn off the power and remove the battery, and then hold the unlock button of the brush roller and swivel the cover of the brush window and remove the brush roller.
  14. Does the PURE ONE S12 comes with a continuous cleaning switch?
    Yes, PURE ONE S12 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.
  15. Can the battery pack be replaced?
    Yes, PURE ONE S12 is equipped with 2 detachable batteries.

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