FAQS

  1. How long should I charge the battery?
    Before first use, please charge the device for 3-4 hours. The PURE ONE S12 has the battery protection function, so it's okay to leave the main body on the wall-mounted docking station after it is fully charged. If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months.
  2. How to store the battery if not use the device for a long time?
    If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4℃)-102°F(40℃).
  3. What's the function included in APP?
    Our App includes the working status such as power, dirty level, battery level and filter life. And it can also show your cleaning performance report and help you contact us by App. You may even enjoy music or watching videos as well.
  4. How should I clean the filters?
    It equips with an automatic pre-filter cleaning tool and can even provides the cleaning experience against filter rinse & dry hassle. You may also need to clean the HEPA periodically.
  5. When the filters need to be cleaned?
    If you find the air channel blocked indicator blinking or you get the App reminder, then you need to clean the filers or check any blockage through the whole air channel. In case of low suction power, please clean the filters and remove any blockage.
  6. How much does the PURE ONE S12 weight?
    The main body of PURE ONE S12 weights 3.53lbs/ 1.6kg. The weight of accessories varies.
  7. Does it pick up large debris like cereals, dog hair etc?
    PURE ONE S12 M equips with Full-size LED multi-tasker power brush which can clean large debris and pet hair easily.
  8. Can't log out
    Please check if your WiFi connection is stable.

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