FAQS

  1. Does the brush scratches or dulls floors?
    No, it doesn't. The brush works great on hard floors without causing any damage to it. It is also recommended to test an area that is sensitive before using any accessories on it.
  2. Is it OK to leave the unit plugged into charger after it is fully charged?
    The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity.
  3. Can I use PURE ONE S11 to clean the inside of my car?
    The Pure One S11, with the right assorment of accessories, can be used to clean inside cars.
  4. Does it pick up large debris like cereals, dog food etc?
    The Pure One S11, with its Direct-drive LED Multi-tasker Power Brush, can pick up large debris like cereal, dog food, or other debris.
  5. How much does the PURE ONE S11 weight?
    The main body of PURE ONE S11 weight 3.53 lbs/ 1.6 kg. The weight of the PURE ONE S11 can vary depending on which accessories are used, but the main body, tube, and power brush combined is "Blank weight".
  6. How do I know when the filters need to be cleaned?
    You may find the air channel blocked indicator light blinking. The APP may also send an alert. Please clean the filters and check for any blockages in the air channel. To avoid low suction power, please clean the filters and remove any blockages after each use.
  7. Is the filter replaceable and can it be washed?
    The pre-filter can be cleaned with the following method:
    Take out the dirty pre-filter from the mesh filter-holder
    Put the dirty pre-filter into the cleaning tool
    Place a clean filter into the mesh filter-holder.
    Connect the cleaning tool to the main body.
    While the vacuum is running, rotate the side cover to clean the dirty pre-filter.
    After cleaning the filter for about 1 minute, remove the filter and store for later use.
    The filter is replaceable. Please visit our store on Amazon to find replacement filters. https://www.amazon.com/s?me=A2XCFRXUEAUJH6&marketplaceID=ATVPDKIKX0DER
  8. What's the function included in APP?
    Our APP indicates multiple working status such as power rating, dirt degree, battery level and filter life. And it can also show your cleaning performance report and you can also contact us via APP. You may even enjoy music or watching video.
  9. How to store the battery if not use machine for long time?
    If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months. Put the battery in cool and dry place where the temperature is between 39.2°F (4°C) -102°F (40°C).
  10. How long should I charge the battery?
    Before your first use, please charge the appliance for 3-4 hours. The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity. If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months.
  11. Is this vacuum cleaner easy to assemble? Do I need a screw driver to assemble it?
    There are no tools necessary to assemble the vacuum. All you need to do is push and click the pieces together. For example, take out the vacuum and attach the tube and brush roller together until you hear them click. Once all three pieces are attached, you can begin cleaning.
  12. Can the battery pack be replaced?
    Yes, the PURE ONE S11 can have its batter replaced. Extra batteries are sold separately. Please see our store on Amazon for extra accessories. https://www.amazon.com/s?me=A2XCFRXUEAUJH6&marketplaceID=ATVPDKIKX0DER
  13. Does the PURE ONE S11 come with a continuous cleaning switch so I don’t have to hold the power button down while cleaning?
    Yes, PURE ONE S11 comes with a switch lock, so you don’t have to hold the power button while cleaning all the time.
  14. How often does the dustbin need to be emptied?
    Generally, we recommend you to empty the the dustbin before it reaches the "MAX" line.
  15. How do I remove and clean the soft roller?
    Please follow the following steps to remove and clean the soft roller:
    Turn the brush roller upside down.
    Use a coin or other tool to unlock the brush roller lock by turning the lock counterclockwise.
    Remove the lock plate from the brush roller.
    Remove the brush from the brush holder.
    Remove the hair and debris wrapped around the roller with Tineco Hair Cleaning Tool.
    After cleaning, place the brush back into the roller.
    Place the lock plate back onto the brush roller and relock by turning the lock clockwise
    Please do not rinse the power brush with water.

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