FAQS

  1. How do I empty the dustbin?
    Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying.
  2. What's the function of each accessory that comes with the PURE ONE S11?
    Direct-drive LED Multi-tasker Power Brush: A single brush for both carpet and hard floor cleaning.
    Mini power brush: A brush for vacuuming upholstered furniture, mattresses and etc.
    Crevice tool: A tool that allows cleaning for corners, niches and other hard to reach places.
    2-in-1 Dusting brush: Dual function brush that allows you to vacuum hard surface furniture with bristles or remove the bristles to vacuuming upholstered furniture, curtains, and etc.
    Hair cleaning tool: A tool with a small blade to remove the hair and debris wrapped around the roller. Use the end with the little brush to clean the brush holder or the dustbin.
    Pre-filter cleaning tool: A tool that cleans the pre-filter without using water. Just hook up the vacuum to the tool and with the vacuum running, turn the tool to clean the filter.
  3. Where can I purchase additional accessories or replacement parts?
    You can purchase additional accessories or replacement parts on Amazon. Please follow the link to see what is available. https://www.amazon.com/s?me=A2XCFRXUEAUJH6&marketplaceID=ATVPDKIKX0DER
  4. How do I store my vacuum?
    We recommend storing the vacuum on the wall-mounted dock for charging and storage. It can charge two batteries and also store 3 extra tools. In order to preserve the bristles on some of the tools, store the bristled tools on the wall-mounted dock and the other tools in the provided tools bag.
  5. Does this vacuum work on carpet and hardwood floors?
    The Tineco PURE ONE S11 is equipped with a Direct-drive LED Multi-tasker Power Brush that is able to be used on both carpet and hardwood floors.
  6. How do I charge my battery?
    The Tineco PURE ONE S11 is equipped with a wall-mounted dock. The battery starts charging once you put away the mainbody or the extra battery pack into the dock.
  7. Can the Tineco Pure One S11 stand upright?
    The Tineco PURE ONE S11 Cordless Vacuum can't stand upright on its own, but it can be easily be stored on our wall-mounted dock.
  8. What is the input voltage? Can this be charged with 220V?
    The input voltage is 120V for the United States and Canada, 100-240V for Europe regions and 110V for Japan.
  9. How does the 2-year warranty work?
    All Tineco machines have a 2-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. To get started with a warranty, please follow the following steps:
    1. Contact Tineco Customer Support by emailing support@tineco.com and provide the your name, email, shipping address, proof of purchase, and the details of your warranty issue.
    2. Customer Service will issue out a return label for the part that needs to be replaced.
    3. You can print the label out and send the part back at your convenience.
    4. Once received, a replacement will be sent out at that time.
  10. How many watts does the digital motor have? How strong is the suction power?
    The Tineco PURE ONE S11 is equipped with a 450W digital motor to provide suction power up to 145W at the head which is 36% higher than our A10 model. The Tineco PURE ONE S11 has an Auto mode and a Max mode. While using Auto mode, the power will vary depending on dirt levels on the cleaning surface.
  11. How long can the PURE ONE S11 run per full charge?
    The Tineco PURE ONE S11 has an Auto mode and a Max mode which allows for a running time ranging from 20 to 80 minutes depending on which tools are used and on the enviornment it is used on..
  12. Does the PURE ONE S11 Have LED lights?
    Yes, it does. There are LED headlights on the power brush to help you clean hard to see spots. There are LED indicator lights on the battery pack to make power consumption visible.

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