FAQS

  1. How do I store my vacuum?
    We suggest the docking station that comes with the vacuum, but it is ultimately up to the users. The A10 is portable, easy-to-store and there are no specific temperature or light conditions in which it must be stored.
  2. Where can I purchase additional accessories or replacement parts?
    Amazon
  3. How do I register my vacuum?
    Please note that we provide the warranty from your purchase date and you don't need to register for the warranty.
  4. What is the function of each accessory ?
    The standard A10 comes with 3 accessories
    - Crevice Nozzle: Used for vacuuming corners, niches and other hard-to-reach places.
    - 2-in-1 Dusting Brush: Used for vacuuming upholstered furniture, curtain, and dust.
    - Mini-Power Brush: Use for vacuuming upholstered furniture, mattresses, pet hair and dirt.
  5. How often should I wash the filters?
    We suggest you wash the filters once a month, it also depends on the actual use of the condition.
  6. How do I know when the filters need to be cleaned?
    If the A10’s suction is below normal.
  7. How do I empty the dust cup?
    Press the release button on the side of the dustbin, empty the contents, then reattach the dustbin.
  8. How do I insert/remove my battery?
    There is a battery release button on the battery pack. Press the battery release button, then slide the battery pack out. After the battery is fully charged, just slide it back in. The battery will click when reattached.
  9. How do I charge my Battery Pack?
    When the battery pack flashes red, it needs to be recharged. It takes approximately 3.5 hours to charge. When all three blue lights are lit, the battery pack is fully charged.
  10. How do I remove and clean the soft roller?
    First, turn off the power and remove the battery. Next, locate the lock on the right side of the brush holder. Using a coin or tool rotate the lock to the open position as indicated on the brush holder and remove the brush roller. Remove the hair and debris wrapped around the roller. Gently clean the brush transparent window. After you finish cleaning, reinstall the brush.
  11. Are there additional accessories that I can buy for the A10 separately?
    Yes, there are additional specialized attachments that can be purchased. These are super soft brush, flexible multi-angle tube, flexible extension hose.
  12. How often does the dirt cup need to be emptied?
    This will vary between cleanings. In general, do not over the max mark.
  13. Does the A10 come with a complimentary warranty?
    Yes, the A10 comes with a 2-year warranty
  14. How many and what kind of accessories are included ?
    Three, a small power tool for bed and sofa, a crevice tool for corners and a dust brush.
  15. Does the A10 brush head connector have swivel, allowing it maneuver under furniture and other hard-to-reach places?
    Yes, it does.

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