1. After a two-year warranty, who should I call for help if there is a quality problem with my machine?
    Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
  2. How do I claim warranty, if there's quality problem?
    "Please find 'Claim My Warranty' on Tineco official website:
    https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it."
  3. What does warranty include?
    Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
  4. What is Tineco's warranty policy?
    Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
  5. Does the brush scratches or dulls floors?
    No, it doesn't. The brush works great on hard floors without any damage to it. It is also recommended to test an inconspicuous area of a sensitive surface before using an accessory on it.
  6. How much does the A11 weight?
    The main body of the A11 weighs 3.3 lbs or 1.5 kg. Depeneding on the attachments that you use on your vacuum, the whole unit can weigh up to 5.51 lbs or 2.5 kg.
  7. How wide is the floor head?
    The size of the brush that comes with the A10 vacuum is 10.4 inches or 26.7 cm wide.
  8. What is the difference between A11 Hero and A11 Master?
    A11 master has additional Full-size LED soft-roller power brush, Soft dusting brush, Flexible extension hose, Flexible multi-angle tube and Long soft crevice tool compared to A11 hero.
  9. Is the filter replaceable or can it be washed?
    Yes, it's replaceable and can be washed. The included rinse-free pre filter cleaning tool even provides an cleaning experience against filter rinse & dry hassle. We recommend customers replace the filter every half year. The separate filter is also available on Amazon.
  10. Does it has the function to avoid static electricity shock?
    Yes! The special design of main body handle can avoid such static electricity shock.
  11. What height does the wall-mounted dock need to be installed at?
    The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 123 cm from the ground.
  12. How long should I charge the battery?
    Before the first use, please charge the appliance for 3-4 hours. The A11 has the battery protection function, so it's okay to leave the unit on the powerhouse after it is fully charged.
  13. Is this vacuum cleaner easy to assemble? Do I need any screw driver to assembly it?
    It's easy to assemble. No tools needed.
  14. Does the A11 comes with a continuous cleaning switch so I don’t have to hold the power button down while cleaning?
    Yes, A11 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.
  15. What's the function of each accessory for A11 Master?
    "Full-Size LED Multi-tasker Power Brush: one brush for both carpet and hard floor.
    Full-size LED Soft-roller Power Brush: protects your hard floor and picks up all the fine dust and large debris, the unique tangle-free function help to avoid hair blockage on the roller.
    Mini power brush: for vacuuming upholstered furniture, mattresses etc.
    Crevice tool: for corners, niches and other hard-to-reach places.
    2-in-1 Dusting brush: vacuum hard surface furniture with bristles;remove the bristles to vacuum upholstered furniture, curtain, etc .
    Hair cleaning tool: use the end with small blade to remove the hair and debris wrapped around the roller; use the end with little brush to clean the brush window or the dustbin.
    Rinse-free Pre filter cleaning tool: clean the pre filter without using water, which provides an uninterrupted cleaning experience against filter rinse & dry hassle.
    Long soft crevice tool: suitable for tight spots, for cleaning dust beneath furniture, along side the refrigerator, around radiators or vents, and more.
    Soft dusting brush: suitable for dusting shelves, lighting, delicate surfaces, electronics, and more.
    Flexible multi-angle tube: two articulated joints make it adjustable, move from high to low place with flexibility.
    Flexible extension hose: excellent extension and flexibility to get into hard-to-reach spaces, great for in-car usage. "

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