1. How does 2-year warranty work?
    All TINECO machines have a 2-year warranty against original defects in material and workmanship. The machine's main digital motor has a 5-year warranty against original defects in material and workmanship,when used for private household purposes in accordance with the TINECO Instruction Manual.
  2. Does A11 Have LED lights?
    Yes. it does. The LED headlights on power brush help you clean the hard-to-see spots. The LED indicator lights on battery pack make the power consumption obviously and remind you the machine status such as filter cleaning or blockage.
  3. What is the average life of the battery?
    The running time at Max mode: 7.5mins*2=15mins Regular mode: 30mins*2=60mins
  4. How many watts does the digital motor have? And how strong is the suction power?
    The Tineco A11 is equipped with 450W digitor motor, which provides the suction power up to 120W.
  5. What is the input voltage? Can this be charged at 220v?
    Yes. The input voltage is 110V-220V.
  6. Does it stand alone?
    The A11 Cordless Vacuum doesn't stand alone. But it can be easily stored anywhere with our powerhouse. No more need to find place to have holes drilled in your wall.
  7. Does this vacuum work on carpet and hardwood floors?
    A11 works great on both carpet and hardwood floors. The Tineco A11 Master equipped with Full-Size LED Multi-tasker Power Brush and Full-size LED Soft-roller Power Brush. Two brushes, double care for different floor types.
  8. How do I charge my battery pack?
    The Tineco A11 equipped with Dual Charging Powerhouse. It starts charging once you put away the mainbody or the extra battery pack, you won't forget to charge anymore.
  9. How do I store my vacuum?
    We suggest the powerhouse that comes with the vacuum. The A11 is portable, easy-to-store and this product does not require any special storage conditions.
  10. Where can I purchase additional accessories or replacement parts?
    Amazon
  11. What's the function of each accessory for A11 Hero?
    Full-Size LED Multi-tasker Power Brush: one brush for both carpet and hard floor.
    Mini power brush: for vacuuming upholstered furniture, mattresses etc.
    Crevice tool: for corners, niches and other hard-to-reach places.
    2-in-1 Dusting brush: vacuum hard surface furniture with bristles; remove the bristles to vacuum upholstered furniture, curtain, etc .
    Hair cleaning tool: use the end with small blade to remove the hair and debris wrapped around the roller; use the end with little brush to clean the brush window or the dustbin.
    Rinse-free Pre filter cleaning tool: clean the pre filter without using water, which provides an uninterrupted cleaning experience against filter rinse & dry hassle.
  12. How do I empty the dustbin?
    Press the release button on the side of the dustbin, empty the contents, then reattach the dustbin.
  13. How do I remove and clean the soft roller?
    Turn off the power and remove the battery, and then locate the lock on the right side of the brush holder. Using a coin or other tool to unlock the brush roller lock and remove the brush roller.
  14. How often does the dustbin need to be emptied?
    Generally, you can empty the the dustbin before it reaches the "MAX" line.
  15. Does the A11 come with a complimentary warranty
    Yes, the A11 comes with a 2-year warranty.

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