1. Where can I purchase additional accessories or replacement parts?
    Amazon
  2. How do I register my vacuum?
    Please note that we provide the warranty from your purchase date and you don't need to register for the warranty.
  3. How often should I wash the filters?
    We suggest you wash the filters once a month, it also depends on the actual use of the condition.
  4. How do I empty the dust cup?
    Press the release button on the side of the dustbin, empty the contents, then reattach the dustbin.
  5. How do I insert/remove my battery?
    There is a battery release button on the battery pack. Press the battery release button, then slide the battery pack out. After the battery is fully charged, just slide it back in. The battery will click when reattached.
  6. How do I charge my Battery Pack?
    When the battery pack flashes red, it needs to be recharged. It takes approximately 3.5 hours to charge. When all three blue lights are lit, the battery pack is fully charged.
  7. How do I remove and clean the soft roller?
    First, turn off the power and remove the battery. Next, locate the lock on the right side of the brush holder. Using a coin or tool rotate the lock to the open position as indicated on the brush holder and remove the brush roller. Remove the hair and debris wrapped around the roller. Gently clean the brush transparent window. After you finish cleaning, reinstall the brush.
  8. How often does the dirt cup need to be emptied?
    This will vary between cleanings. In general, do not over the max mark.
  9. How many and what kind of accessories are included ?
    Three, a small power tool for bed and sofa, a crevice tool for corners and a dust brush.
  10. Does it work on carpets?
    Yes, but on the thin,low pile carpet,however it does not the medium or the long carpet.
  11. How wide is the floor head?
    10.5 in/ 26.7 cm
  12. Does the unit come with a wall mount station?
    Not the wall mount, but the docking station to hold.
  13. Does it pick up large debris like cereals, dog food etc?
    Yeah, works much well
  14. Will it scratch wood or other hard surface floors? And can it be used on carpet too?
    It can work on multi hard surface and will not scratch,can also be used on carpet
  15. Is it OK to leave the unit plugged into charger after it is fully charged?
    Yes.

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