1. Does it get heavy where all the weight is in your hand ?
    Very light to hold. When the brush is turned on high it actually feels good.
  2. Does it stand alone?
    No.
  3. Do I need to replace the air filter?
    Yes. We recommend customers replace the filter once a year.
  4. Will this work for pet hair?
    Absolutely, it works well with the pet hair.
  5. Can it be charged at 220v?
    The single adapter for Hero can work at between 110V to 240V
  6. Will this unit stand upright on its own or does it have to be hung on the wall?
    It can’t stand upright on its own. It comes with a docking station which you can use to hold the vacuum and its accessories
  7. How does 2-year warranty work?
    All TINECO machines have a 2-year warranty against original defects in material and workmanship. The machine's main digital motor has a 5-year warranty against original defects in material and workmanship,when used for private household purposes in accordance with the TINECO Instruction Manual.
  8. Does A11 Have LED lights?
    Yes. it does. The LED headlights on power brush help you clean the hard-to-see spots. The LED indicator lights on battery pack make the power consumption obviously and remind you the machine status such as filter cleaning or blockage.
  9. What is the average life of the battery?
    The running time at Max mode: 7.5mins*2=15mins Regular mode: 30mins*2=60mins
  10. How many watts does the digital motor have? And how strong is the suction power?
    The Tineco A11 is equipped with 450W digitor motor, which provides the suction power up to 120W.
  11. What is the input voltage? Can this be charged at 220v?
    Yes. The input voltage is 110V-220V.
  12. Does it stand alone?
    The A11 Cordless Vacuum doesn't stand alone. But it can be easily stored anywhere with our powerhouse. No more need to find place to have holes drilled in your wall.
  13. Does this vacuum work on carpet and hardwood floors?
    A11 works great on both carpet and hardwood floors. The Tineco A11 Master equipped with Full-Size LED Multi-tasker Power Brush and Full-size LED Soft-roller Power Brush. Two brushes, double care for different floor types.
  14. How do I charge my battery pack?
    The Tineco A11 equipped with Dual Charging Powerhouse. It starts charging once you put away the mainbody or the extra battery pack, you won't forget to charge anymore.
  15. How do I store my vacuum?
    We suggest the powerhouse that comes with the vacuum. The A11 is portable, easy-to-store and this product does not require any special storage conditions.

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