1. What height does the wall-mounted dock need to be installed at?
    The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 1.23 cm from the ground.
  2. What is the function of each accessory ?
    The standard A10 Hero comes with 3 accessories
    - Crevice Nozzle: Used for vacuuming corners, niches and other hard-to-reach places.
    - 2-in-1 Dusting Brush: Used for vacuuming upholstered furniture, curtain, and dust.
    - Mini-Power Brush: Use for vacuuming upholstered furniture, mattresses, pet hair and dirt.
  3. How do I register my vacuum?
    You can register your product on https://us.tineco.com/ by clicking on Register on the upper right hand corner of the page. Please input your email, serial number of your Tineco device and the date of your purchase. If you do not register your product, your products will still have its 2-year limited warranty.
  4. Where can I purchase additional accessories or replacement parts?
    "You can purchase additional accessories or replacement parts on Amazon: https://www.amazon.com/stores/page/6A13732D-3327-4C16-9783-3A72568473BD
    Please contact customer service if you cannot find the item your looking for.
    *Please note that this will change after we launch into other places"
  5. How do I store my vacuum?
    We recommend storing the vacuum in the charging dock or on the wall-mounted dock that comes with the vacuum. You can place the main body of the vacuum on any flat surface.

Has this service helped you?

  1. Yes

  2. No

  1. Troubleshooting

  2. FAQs

  3. Product Care

  4. Instruction Manual

How would you rate our
online support?

Submit Feedback

Issue still not resolved?

Contact Tineco Support Team.

A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.

OK
Enjoy an exclusive offer