1. How much does the product weigh?
    The product weights about 9.5 lbs.
  2. Can use bleach in the machine to clean floors?
    We would not recommend using bleach in this machine as it could damage the machine.
  3. Do you have to use distilled water?
    There is no need to use distilled water. Tap water is perfectly fine to use in the Floor One. Please do not use hot water as this can cause internal damage to the pipes in the Floor One.
  4. Does animal hair get wrapped around roller?
    Normally this does not happen because the brush roller diameter size is big enough so it can avoid getting tangled. If there is a tangle, just remove the brush roller from its holder and use the cleaning tool to remove the hair tangle from the brush roller.
  5. Does this unit suck up animal hair?
    The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.
  6. Does the cleaning solution have an odor?
    No, the cleaning solution does not have an odor, but it can deodorize the area you are cleaning.
  7. What are the max button functions?
    The max button enables higher speed and stronger spray to help remove tough spots and stains.
  8. What is the flow rate?
    It ranges from 50 to 220ml/min in relation to how dirty the enviornment is.
  9. Can you adjust the flow of water coming out?
    The Floor One will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation.
  10. Where should you store the Floor One?
    We recommend storing the Floor One on the storage tray that is provided with the Floor One. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Floor One.
  11. Does the water have to be at a specific temperature for cleaning?
    The temperature can be between 41°F ~ 140°F (5°C ~ 60°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the Floor One.
  12. How much solution are you supposed to use for cleaning?
    Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line.
  13. What are the Clean Water Tank and Dirty Water Tank capacities?
    The Clean Water Tank capacity is 0.6L. The Dirty Water Tank capacity is 0.5L.
  14. What is the voltage of the charger? Can you use a different charger?
    The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.
  15. How much time does the Floor One take to be fully charged?
    The Floor One takes around 4 hours to charge to full.

Has this service helped you?

  1. Yes

  2. No

  1. Troubleshooting

  2. FAQs

  3. Product Care

  4. Instruction Manual

How would you rate our
online support?

Submit Feedback

Issue still not resolved?

Contact Tineco Support Team.

A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.

Join our mailing list and enjoy 10% off your first order at Tineco Official Store