Process a Warranty

Claim My Warranty

How it Works

Welcome to Tineco warranty page and you can process warranty requests and making inquiries here when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Tineco products may have caused.

Please note that Tineco Warranty ONLY applies to purchases made from our official store (Tineco Amazon Store, Tineco Lazada Store, Tineco Global on Ebay), and warranty coverage applies to the original owner and to the original battery only and is not transferable. Tineco shall not be liable for costs, damages or repairs incurred as a result of machines purchased from an unauthorized dealer.

All products purchased from Tineco come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on the warranty files. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.


Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

SN: The SN is a series of digits, and can be found on the main body of the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging.


Note: Before Tineco can release a replacement, it may be necessary to return the defective item for quality inspection.

Country / Region

  • United States

  • Australia

  • Canada

  • Deutschland

  • España

  • France

  • Italia

  • Malaysia

  • New Zealand

  • United Kingdom

  • 日本

  • Others

Contact Information

Order Details(Proof of purchase is needed to process a warranty request for replacement.)

Current Address(If applying for a replacement, we will arrange for it to be sent to this address.)

Issue Details*(Please describe the issue(s) you're experiencing.)

Upload Proof of Purchase & Photo/Video of the Issue(s) Details* (Maximum 20MB)

Has this service helped you?

  1. Yes

  2. No

  1. Troubleshooting

  2. FAQs

  3. Product Care

  4. Instruction Manual

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Issue still not resolved?

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A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.

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