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Support for A10 Dash

Troubleshooting

FAQs

How long is the warranty?
The warranty lasts 2 years. 
After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
What is the input voltage? Can this be charged at 220v?
The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
What's the function of each accessory that comes with the A10 Essentials?
Crevice tool: A tool that allows cleaning for corners, niches and other hard to reach places. 
2-in-1 Dusting brush: Dual function brush that allows you to vacuum hard surface furniture with bristles or remove the bristles to vacuuming upholstered furniture, curtains, and etc.
How do I empty the dustbin?
Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying.
How do I remove and clean the brush roller?
Please follow the following steps to remove and clean the brush roller:
Turn the brush roller upside down.
Use a coin or other tool to unlock the brush roller lock by turning the lock counterclockwise.
Remove the lock plate from the brush roller.
Remove the brush from the brush holder.
Remove the hair and debris wrapped around the roller.
After cleaning, place the brush back into the roller.
Place the lock plate back onto the brush roller and relock by turning the lock clockwise
Please do not rinse the power brush with water.

Instruction Manuals

Product Care

Here is Videos to help you.

How to use How to maintain

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