< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />
Support for A10 Essentials

Troubleshooting

FAQs

How long is the warranty?
The warranty lasts 2 years. 
What is the input voltage? Can this be charged at 220v?
The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
How many watts does the digital motor have? How strong is the suction power?
The Tineco A10 is equipped with a 300W digital motor to provide suction power up to 90W . The Tineco A10 Essentials has a low mode and a Max mode.
After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How long does the vacuum power last when fully charged?
25 minutes at regular suction. 10.5 minutes for max power suction.
Do I need to replace the pre-filter?
Yes. We recommend customers replace the filter every half year.

Instruction Manuals

A10 Instruction Manual EN A10 Dash Instruction Manual EN A10 Essentials Instruction Manual EN

Product Care

Here is Videos to help you.

How to use How to maintain

View More

Register My Product

  • 2-Year Warranty

    Cost free, worry free.
    Repair service or replacement for
    in-warranty issues.

  • Free Shipping Replacement

    Free shipping for all warranty
    replacement with guaranteed
    delivery time.

  • Exclusive Deals & Offers

    Receive special offers, exclusive
    discounts, and more.

  • Customer Service Hotline

    Caring assistance, speedy responses,
    and professional technical support.

  • First to Know & Try

    Sit in the front row for the latest
    product news, testing, and reviews.

  • Maintenance Tips

    Exclusive tricks and tips to better
    maintain Tineco products.

Register Now

Accessories

Tineco Store

Support Policy

Welcome to Tineco warranty page and you can process warranty requests

Learn More

App Downloads

Where to download my Tineco App?

Android iOS
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
*Discount is only eligible at store.tineco.com