A11 HERO Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

Instruction Manuals

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Troubleshooting

FAQs

Does the vacuum work on carpets?

The vacuum works on carpets that are low pile carpet. The vacuum's effectiveness is reduced on medium and high pile carpet types. Please see below for examples of each type of carpet.

How long is the warranty?

The warranty lasts 2 years.

Is the filter replaceable or can it be washed?

Yes, it's replaceable and can be washed. The included rinse-free pre filter cleaning tool even provides an cleaning experience against filter rinse & dry hassle. We recommend customers replace the filter every half year. The separate filter is also available on Amazon.

What height does the wall-mounted dock need to be installed at?

The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 123 cm from the ground.

Will the vacuum scratch wood floors or other hard floor surfaces?

By using the Full-size LED Multi-tasker Power Brush, the vacuum can be used on multiple types of hard floor surfaces.

Is the filter replaceable and can it be washed?

The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance.

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