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Support for CARPET ONE SPOT

Troubleshooting

FAQs

How do I know if it can be used on my rug or not?

Please check manufacturer’s tag before cleaning area rugs for any specialized cleaning instructions. We do not recommend deep cleaning delicate, silk, wool, antique or area rugs without a manufacturer’s tag. Important! Do not use on rugs or carpet when dry cleaning is recommended.

 

How much solution are you supposed to use for cleaning?

Using the cap of the solution bottle, fill 2 caps worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line.

 

How do I know if it can be used on my upholsteryor not?

 For upholstery, check cleaning code - Use your Cleaner only if the upholstery fabric is marked with a “W” (for “wet” clean) or “S/W” (for “solvent/dry” or “wet” clean). Do not clean fabric marked “S” (“solvent/dry” clean only). If your upholstery does not have a code, seek professional assistance.

What's the difference between Carpet One Spot and Carpet One Spot Essentials?

The main difference is between the motor, battery, WiFi and the charging approach, which leads to differnt working noise and different battery life. The Carpet One Spot has WiFi, and it can be connected to Tineco Life App. And having a charging base makes it quiet convenient to charge and store the appliance.

How long is the warranty?

The warranty lasts 2 years.

 

 

Does the water have to be at a specific temperature for cleaning?

The temperature can be between 39.2°F ~ 104°F (4°C ~ 40°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the appliance.

 

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