< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />

Support for CARPET ONE

Troubleshooting

FAQs

What are the capacities of the Clean Water Tank and the Dirty Water Tank?
The Clean Water Tank has a capacity of 2 liters, and the Dirty Water Tank 1.7 liters.
How long is the power cord?
6.5 meters.
Can I use the appliance to vacuum relatively large debris such as cornflakes and pet food?

The carpet cleaner is designed to remove water-soluble stains, not debris.

How often should I wash or replace the Brush Roller?
It is recommended to clean the Brush Roller after each use, and replace it every six to eight months depending on how often you use it.
Can I use another brand's solution?
No. Doing so may cause damage to the appliance.
How long does it take for a cleaned carpet to dry?
It takes about 30 minutes when Dry Mode is on. (Data provided by the Tineco Laboratory)

Instruction Manuals

Product Care

Here is Videos to help you.

How to use How to maintain

View More

Register My Product

  • 2-Year Warranty

    Cost free, worry free.
    Repair service or replacement for
    in-warranty issues.

  • Free Shipping Replacement

    Free shipping for all warranty
    replacement with guaranteed
    delivery time.

  • Exclusive Deals & Offers

    Receive special offers, exclusive
    discounts, and more.

  • Customer Service Hotline

    Caring assistance, speedy responses,
    and professional technical support.

  • First to Know & Try

    Sit in the front row for the latest
    product news, testing, and reviews.

  • Maintenance Tips

    Exclusive tricks and tips to better
    maintain Tineco products.

Register Now

Support Policy

Welcome to Tineco warranty page and you can process warranty requests

Learn More

App Downloads

Where to download my Tineco App?

Android iOS
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
*Discount is only eligible at store.tineco.com