FLOOR ONE S5 STRETCH Extreme Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

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Troubleshooting

FAQs

After a two-year warranty, who should I call for help if there is a quality problem with my machine?

Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

What does warranty include?

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

What is the voltage of the charger? Can you use a different charger?

The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.

How do I claim warranty, if there's quality problem?

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

How much time does the Floor One take to be fully charged?

The Floor One takes around 4.5 hours to charge to full.

What are the Clean Water Tank and Dirty Water Tank capacities?

The Clean Water Tank capacity is 0.85L. The Dirty Water Tank capacity is 0.72L.

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