FLOOR ONE S7 STRETCH Ultra Product Support: Detailed Guide and FAQs

Troubleshooting

FAQs

Instruction Manuals

Product Care

Support Policy

App Downloads

Troubleshooting

FAQs

After a two-year warranty, who should I call for help if there is a quality problem with my machine?

Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

What does warranty include?

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

If device account deleted, can I connect to the device directly the next time?

You need to reconnect the device.

How do I claim warranty, if there's quality problem?

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

What is Tineco's warranty policy?

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

What is the difference between Floor One and other floor wash cleaners?

Tineco Floor One is the smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time.

Instruction Manuals

Product Care

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