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Support for FLOOR ONE SWITCH S7

Troubleshooting

FAQs

What is the difference between Floor One and other floor wash cleaners?
Tineco Floor One is  the  smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time. 
What kind of floors it can be used on?
The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.
Can you use a third party cleaning solution?
It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.
Do you have to vacuum an area first before using the Floor One?
There is no need to vacuum an area first because the Floor One can vacuum and wash the floor simultaneously.
Can this be used for dry vacuuming? Can you just vacuum without using water?
The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.
How do you start self-cleaning mode?
To start the Floor One's self-cleaning mode, please follow the following steps: Always keep the floor washer plugged in. Place the floor washer on the charging dock. Empty the Dirty Water Tank. The Clean Water Tank should be at least 1/3 full of water. Press  self-cleaning button at the top of the handle to evoke self cleaning, press it again to choose either quick self-cleaning or Super self cleaning, and 3 seconds later, the chosen brush roll self-cleaning mode will start. Afterwards, the floor washer will automatically shut off once finished. The entire self-cleaning process takes about 120 seconds (quick mode) / 360 seconds (super mode).

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