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Support for FloorWasher Flashdry 6

Troubleshooting

FAQs

After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
Can you adjust the flow of water coming out?
The Floor One will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
Where should you store the Floor One?
We advise to store the Floor One on the storage tray that is provided with the Floor One. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Floor One.
How do I know when the crumb tray needs to be cleaned?
The toaster is set up with an automatic reminder to clean the tray after the appliance has been used 18 times.

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