FloorWasher Switch Pet 7 Series Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

Instruction Manuals

Product Care

Support Policy

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Troubleshooting

FAQs

After a two-year warranty, who should I call for help if there is a quality problem with my machine?

Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

What does warranty include?

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

How is Tineco pronounced in English?

Tineco is pronounced “tin-co” in English

How do I claim warranty, if there's quality problem?

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

What is Tineco's warranty policy?

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

What kind of floors it can be used on?

The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.

Instruction Manuals

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