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Support for GO Flex

Troubleshooting

FAQs

After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
How does this unit suck up dog hair?
The unique brush roll can help to move dog hair and suck back to the dirt water tank.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
Does the cleaning solution has odor?
No but it can move odor and fresh your floor.
Does dog hair get wrapped around roller?
Normally not because the roller diameter size is big enough so it can avoid such occasion.

Instruction Manuals

Product Care

Here is Videos to help you.

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