PURE ONE S12 PRO EX Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

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Troubleshooting

FAQs

Does the PURE ONE S12 comes with a continuous cleaning switch?

Yes, PURE ONE S12 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.

How to store the battery if not use the device for a long time?

If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4℃)-102°F(40℃).

When the filters need to be cleaned?

If you find the air channel blocked indicator blinking or you get the App reminder, then you need to clean the filers or check any blockage through the whole air channel. In case of low suction power, please clean the filters and remove any blockage.

How long should I charge the battery?

Before first use, please charge the device for 3-4 hours. The PURE ONE S12 has the battery protection function, so it's okay to leave the main body on the wall-mounted docking station after it is fully charged. If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months.

How should I clean the filters?

It equips with an automatic pre-filter cleaning tool and can even provides the cleaning experience against filter rinse & dry hassle. You may also need to clean the HEPA periodically.

How many watts does the digital motor have? And how strong is the suction power?

"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10. PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "

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