Support for PURE ONE S11

Troubleshooting

FAQs

How many watts does the digital motor have? And how strong is the suction power?
"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10. PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "
How to store the battery if not use machine for long time?
If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months. Put the battery in cool and dry place where the temperature is between 39.2°F (4°C) -102°F (40°C).
Is the filter replaceable and can it be washed?
The pre-filter can be cleaned with the following method: Take out the dirty pre-filter from the mesh filter-holder Put the dirty pre-filter into the cleaning tool Place a clean filter into the mesh filter-holder. Connect the cleaning tool to the main body. While the vacuum is running, rotate the side cover to clean the dirty pre-filter. After cleaning the filter for about 1 minute, remove the filter and store for later use. The filter is replaceable. Please visit our store on Amazon to find replacement filters.
How long should I charge the battery?
Before your first use, please charge the appliance for 3-4 hours. The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity. If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months.
What's the function included in APP?
Our APP indicates multiple working status such as power rating, dirt degree, battery level and filter life. And it can also show your cleaning performance report and you can also contact us via APP. You may even enjoy music or watching video.
How do I know when the filters need to be cleaned?
You may find the air channel blocked indicator light blinking. The APP may also send an alert. Please clean the filters and check for any blockages in the air channel. To avoid low suction power, please clean the filters and remove any blockages after each use.

Instruction Manuals

PURE ONE S11 Series Instruction Manual EN PURE ONE S11 Series Warranty EN

Product Care

Here is Videos to help you.

How to Use How to Maintain

View More

Register My Product

  • 2-Year Warranty

    Cost free, worry free.
    Repair service or replacement for
    in-warranty issues.

  • Free Shipping Replacement

    Free shipping for all warranty
    replacement with guaranteed
    delivery time.

  • Exclusive Deals & Offers

    Receive special offers, exclusive
    discounts, and more.

  • Customer Service Hotline

    Caring assistance, speedy responses,
    and professional technical support.

  • First to Know & Try

    Sit in the front row for the latest
    product news, testing, and reviews.

  • Maintenance Tips

    Exclusive tricks and tips to better
    maintain Tineco products.

Register Now

Accessories

  • Replacement Vacuum Filter

    forS12/S11/X/A10/A11 Series

    Buy
  • Replacement Filter Holder

    for S11/A11/A10 Series

    Buy
  • Replacement Battery

    for PURE ONE S11 Series

    Buy
  • Replacement Filter Kit

    for S11/A11/A10 Series

    Buy
  • Full-Size LED Hard Floor Brush

    for PURE ONE S12/S11/X Series

    Buy
  • Wall Mount Accessory Holder

    for S12/S11/X/A11/A10 Series

    Buy
  • Accessories Kit

    for S12/S11/X/A11/A10 Series

    Buy
  • Replacement HEPA

    for PURE ONE S11/A11 Series

    Buy
  • Dual Charging Adapter

    for S12/S11/A11 Series

    Buy
  • Replacement Dustbin

    for PURE ONE S11 Series

    Buy
  • Wall Mount Docking Station

    for PURE ONE S11 Series

    Buy
  • Tube Assembly

    for PURE ONE S11 Series

    Buy

Tineco Store

Claim Warranty

Welcome to Tineco warranty page and you can process warranty requests

Learn More

App Downloads

Where to download my Tineco App?

Android iOS
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.