Support for PURE ONE S12

Troubleshooting

FAQs

How many watts does the digital motor have? And how strong is the suction power?
"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10. PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "
Does it stand alone?
The PURE ONE S12 Cordless Vacuum doesn't stand alone. But it can be easily stored on the wall with our wall-mounted dock.
Does this vacuum work on carpet and hardwood floors?
PURE ONE S12 is equipped with a Direct-drive LED Multi-tasker Power Brush which increases the cleaning efficiency and creats a highly dynamic operation, very effective for agitating dirt embeded in the carpet, easy to clean fine dust and debris. Plus version also has a LED soft-roller power brush which is perfrect for hardfloor cleaning and picks up coarse dirt and hair easily.
How does 2-year warranty work?
All TINECO machines have a 2-year warranty against original defects in material and workmanship. Used for private household purposes in accordance with the TINECO Instruction Manual.
How do I charge my battery pack?
The Tineco PURE ONE S12 is equipped with a Dual Charging wall-mounted dock. It starts charging once you put away the main body or the extra battery pack, you won't forget to charge anymore.
What's the fuction of the wall-mounted dock?
We recommend putting the vacuum on the wall-mounted docking station for recharge and storage. It can charge two batteries at the same time and also store 3 extra tools. To avoid the deformation of the tools bristles, you may store the tools with bristles on the wall-mounted docking station, and others can be stored in the tools bag.

Instruction Manuals

PURE ONE S12 M Instruction Manual EN PURE ONE S12 M Warranty EN PURE ONE S12 Series Warranty EN PURE ONE S12 V Warranty EN PURE ONE S12 Series Instruction Manual EN PURE ONE S12 V Instruction Manual EN

Product Care

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Accessories

  • Replacement Vacuum Filter

    forS12/S11/X/A10/A11 Series

    Buy
  • Full-Size LED Hard Floor Brush

    for PURE ONE S12/S11/X Series

    Buy
  • Wall Mount Accessory Holder

    for S12/S11/X/A11/A10 Series

    Buy
  • Accessories Kit

    for S12/S11/X/A11/A10 Series

    Buy
  • Replacement Filter Kit

    for PURE ONE S12 Series

    Buy
  • Replacement Battery

    for PURE ONE S12 Series

    Buy
  • Dual Charging Adapter

    for S12/S11/A11 Series

    Buy
  • Replacement Filter Holder

    for PURE ONE S12 Series

    Buy
  • Replacement Dustbin

    for PURE ONE S12 Series

    Buy
  • Tube Assembly

    for PURE ONE S12 Series

    Buy
  • Wall Mount Docking Station

    for PURE ONE S12 Series

    Buy

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