PURE ONE S12 Product Support: Detailed Guide and FAQs

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Troubleshooting

FAQs

Instruction Manuals

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Support Policy

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Troubleshooting

FAQs

When the filters need to be cleaned?

If you find the air channel blocked indicator blinking or you get the App reminder, then you need to clean the filers or check any blockage through the whole air channel. In case of low suction power, please clean the filters and remove any blockage.

Can I connect to one device with several phones at the same time?

The device can only connect to one phone at a time. You need to log out and connect again.

What is Tineco's warranty policy?

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

How many watts does the digital motor have? And how strong is the suction power?

"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10. PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "

How does 2-year warranty work?

All TINECO machines have a 2-year warranty against original defects in material and workmanship. Used for private household purposes in accordance with the TINECO Instruction Manual.

Does it stand alone?

The PURE ONE S12 Cordless Vacuum doesn't stand alone. But it can be easily stored on the wall with our wall-mounted dock.

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