< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />

Support for PURE ONE S15 Essentials

Troubleshooting

FAQs

Does this vacuum work on carpet and hardwood floors?
PURE ONE S15 is equipped with a Direct-drive LED Multi-tasker Power Brush which increases the cleaning efficiency and creates a highly dynamic operation, very effective for agitating dirt embedded in the carpet, easy to clean fine dust and debris. 
Where can I purchase additional accessories or replacement parts?
Amazon or Official Website
How does 2-year warranty work?
All TINECO machines have a 2-year warranty against original defects in material and workmanship. 
Used for private household purposes in accordance with the TINECO Instruction Manual.
What's the function of the charging dock?
We recommend putting the vacuum on the charging dock for recharge and storage. It can charge the vacuum and also store 3 extra tools. 
How do I empty the dustbin?
With the power off, push down the dust empty tab to clean the dustbin. If too much dust causes a blockage, press the release button on the dustbin and empty the contents.
How do I remove and clean the brush roller?
Turn off the power and remove the battery, and then hold the unlock button of the brush roller and swivel the cover of the brush window and remove the brush roller. 

Instruction Manuals

Product Care

Here is Videos to help you.

How to use How to maintain

View More

Register My Product

  • 2-Year Warranty

    Cost free, worry free.
    Repair service or replacement for
    in-warranty issues.

  • Free Shipping Replacement

    Free shipping for all warranty
    replacement with guaranteed
    delivery time.

  • Exclusive Deals & Offers

    Receive special offers, exclusive
    discounts, and more.

  • Customer Service Hotline

    Caring assistance, speedy responses,
    and professional technical support.

  • First to Know & Try

    Sit in the front row for the latest
    product news, testing, and reviews.

  • Maintenance Tips

    Exclusive tricks and tips to better
    maintain Tineco products.

Register Now

Support Policy

Welcome to Tineco warranty page and you can process warranty requests

Learn More

App Downloads

Where to download my Tineco App?

Android iOS
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 5% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
*Discount is only eligible at store.tineco.com