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Support for PURE ONE S15 Essentials

Troubleshooting

FAQs

Does this vacuum work on carpet and hardwood floors?
PURE ONE S15 is equipped with a Direct-drive LED Multi-tasker Power Brush which increases the cleaning efficiency and creates a highly dynamic operation, very effective for agitating dirt embedded in the carpet, easy to clean fine dust and debris. 
Where can I purchase additional accessories or replacement parts?
Amazon or Official Website
How does 2-year warranty work?
All TINECO machines have a 2-year warranty against original defects in material and workmanship. 
Used for private household purposes in accordance with the TINECO Instruction Manual.
What's the function of the charging dock?
We recommend putting the vacuum on the charging dock for recharge and storage. It can charge the vacuum and also store 3 extra tools. 
How do I empty the dustbin?
With the power off, push down the dust empty tab to clean the dustbin. If too much dust causes a blockage, press the release button on the dustbin and empty the contents.
How do I remove and clean the brush roller?
Turn off the power and remove the battery, and then hold the unlock button of the brush roller and swivel the cover of the brush window and remove the brush roller. 

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