< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />

Support for PURE ONE S15 PET

Troubleshooting

FAQs

How often does the dustbin need to be emptied?
Generally, you can empty the dustbin before it reaches the "MAX" line.
Can the battery pack be replaced?
Yes, PURE ONE S15 is using detachable batteries.
How long should I charge the battery?
Before first use, please charge the device for 3-4 hours. The PURE ONE S15 has the battery protection function, so it's okay to leave the machine on the charging dock after it is fully charged.  If not using the device for a long time, we suggest charging the battery at least 50% every 3 months.
How long can PURE ONE S15 running per charge?
PURE ONE S15 has Auto mode and Manual mode, running time ranges from 10-40min. depending on cleaning surfaces and different tools.
How many watts does the digital motor have? And how strong is the suction power?
The Tineco PURE ONE S15 is equipped with 450W digital motor, which provides the suction power up to 120W.
PURE ONE S15 can work both under Auto mode and Manual mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. You can also adjust power by finger swiping on the device under Manual mode.
What is the input voltage? Can this be charged at 220v?
The input voltage is 120V for United States and Canada. It is 100-240V for European regions, and 110V for Japan.

Instruction Manuals

Product Care

Here is Videos to help you.

How to use How to maintain

View More

Register My Product

  • 2-Year Warranty

    Cost free, worry free.
    Repair service or replacement for
    in-warranty issues.

  • Free Shipping Replacement

    Free shipping for all warranty
    replacement with guaranteed
    delivery time.

  • Exclusive Deals & Offers

    Receive special offers, exclusive
    discounts, and more.

  • Customer Service Hotline

    Caring assistance, speedy responses,
    and professional technical support.

  • First to Know & Try

    Sit in the front row for the latest
    product news, testing, and reviews.

  • Maintenance Tips

    Exclusive tricks and tips to better
    maintain Tineco products.

Register Now

Support Policy

Welcome to Tineco warranty page and you can process warranty requests

Learn More

App Downloads

Where to download my Tineco App?

Android iOS
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 5% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
*Discount is only eligible at store.tineco.com