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Support for PURE ONE S15 PET EX

Troubleshooting

FAQs

How do I empty the dustbin?
With the power off, push down the dust empty tab to clean the dustbin. If too much dust causes a blockage, press the release button on the dustbin and empty the contents.
How do I remove and clean the brush roller?
Turn off the power and remove the battery, and then hold the unlock button of the brush roller and swivel the cover of the brush window and remove the brush roller. 
How often does the dustbin need to be emptied?
Generally, you can empty the dustbin before it reaches the "MAX" line.
How does 2-year warranty work?
All TINECO machines have a 2-year warranty against original defects in material and workmanship. 
Used for private household purposes in accordance with the TINECO Instruction Manual.
What's function of the Display Screen of PURE ONE S15?
The LED Display Screen shows all related information of the machine such as power, battery level, dust and problems indication. It also shows you how dirty of the surface and PURE ONE will adjust power automatically to keep the best cleaning performance.
The LCD machine has a detailed video on use and maintenance, which can show the use of the machine more visually.
How long can PURE ONE S15 running per charge?
PURE ONE S15 has Auto mode and Manual mode, running time ranges from 10-40min. depending on cleaning surfaces and different tools.

Instruction Manuals

Product Care

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