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Support for PURE ONE S15 PET

Troubleshooting

FAQs

How often does the dustbin need to be emptied?
Generally, you can empty the dustbin before it reaches the "MAX" line.
Can the battery pack be replaced?
Yes, PURE ONE S15 is using detachable batteries.
How long should I charge the battery?
Before first use, please charge the device for 3-4 hours. The PURE ONE S15 has the battery protection function, so it's okay to leave the machine on the charging dock after it is fully charged.  If not using the device for a long time, we suggest charging the battery at least 50% every 3 months.
How long can PURE ONE S15 running per charge?
PURE ONE S15 has Auto mode and Manual mode, running time ranges from 10-40min. depending on cleaning surfaces and different tools.
How many watts does the digital motor have? And how strong is the suction power?
The Tineco PURE ONE S15 is equipped with 450W digital motor, which provides the suction power up to 120W.
PURE ONE S15 can work both under Auto mode and Manual mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. You can also adjust power by finger swiping on the device under Manual mode.
What is the input voltage? Can this be charged at 220v?
The input voltage is 120V for United States and Canada. It is 100-240V for European regions, and 110V for Japan.

Instruction Manuals

Product Care

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