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Support for PURE ONE S15 PRO

Troubleshooting

FAQs

How does 2-year warranty work?
All TINECO machines have a 2-year warranty against original defects in material and workmanship. 
Used for private household purposes in accordance with the TINECO Instruction Manual.
How long can PURE ONE S15 running per charge?
PURE ONE S15 has Auto mode and Manual mode, running time ranges from 10-40min. depending on cleaning surfaces and different tools.
What is the input voltage? Can this be charged at 220v?
The input voltage is 120V for United States and Canada. It is 100-240V for European regions, and 110V for Japan.
What's function of the Display Screen of PURE ONE S15?
The LED Display Screen shows all related information of the machine such as power, battery level, dust and problems indication. It also shows you how dirty of the surface and PURE ONE will adjust power automatically to keep the best cleaning performance.
The LCD machine has a detailed video on use and maintenance, which can show the use of the machine more visually.
How many watts does the digital motor have? And how strong is the suction power?
The Tineco PURE ONE S15 is equipped with 450W digital motor, which provides the suction power up to 120W.
PURE ONE S15 can work both under Auto mode and Manual mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. You can also adjust power by finger swiping on the device under Manual mode.
Does it stand alone?
The PURE ONE S15 Cordless Vacuum doesn't stand alone. But it can be easily stored on the charging dock.

Instruction Manuals

PURE ONE S15 Essentials Instruction Manual EN PURE ONE S15 Pet Instruction Manual EN PURE ONE S15 Pro Instruction Manual EN

Product Care

Here is Videos to help you.

How to use How to maintain

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