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Support for PURE ONE Station

Troubleshooting

FAQs

If I need to start the vacuum cleaner when use the FURFREE kit?
No, when you use the FURFREE kit with Clean Station, install the FurFree kit first, and then press the "Pet Grooming" button on the screen of Clean Station. And now, you can brush your pet.
The sound of clean station is too loud, how to close it?
You can press the prompt button to turn off the clean station.
The vacuum was stuck by clean station, what can I do?
Please try to replug in the clean station.
How often does the clean station dustbin need to be emptied?
Generally, you can empty the dustbin when it reaches the "MAX" line.
How could I charge the vacuum cleaner?
Just put the vacuum cleaner on the clean station.
How long is the warranty?
The warranty lasts 2 years. 

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