| The warranty lasts 2 years. |
| Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website. |
| The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger. |
| 25 minutes at regular suction. 10.5 minutes for max power suction. |
| The Tineco A10 is equipped with a 300W digital motor to provide suction power up to 90W . The Tineco A10 Essentials has a low mode and a Max mode. |
| Yes. We recommend customers replace the filter every half year. |
| The Tineco A10 Cordless Vacuum can't stand upright on its own, but it can be easily be stored on our wall-mounted dock. |
| You can use the adapter to charge the A10 and the wall-mount can't charge the device directly. |
| The Tineco A10 can be cleaned in carpet and hardwood floors. |
| We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use. |
| You can purchase additional accessories or replacement parts on Tineco store in below link. https://store.tineco.com |
| Crevice tool: A tool that allows cleaning for corners, niches and other hard to reach places. |
| 2-in-1 Dusting brush: Dual function brush that allows you to vacuum hard surface furniture with bristles or remove the bristles to vacuuming upholstered furniture, curtains, and etc. |
| Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying. |
| Please follow the following steps to remove and clean the brush roller: Turn the brush roller upside down. Use a coin or other tool to unlock the brush roller lock by turning the lock counterclockwise. Remove the lock plate from the brush roller. Remove the brush from the brush holder. Remove the hair and debris wrapped around the roller. After cleaning, place the brush back into the roller. Place the lock plate back onto the brush roller and relock by turning the lock clockwise Please do not rinse the power brush with water. |
| Generally, we advise to empty the the dustbin before it reaches the "MAX" line. |
| Yes, A10 Essentials comes with a switch lock, so you don’t have to hold the power button while cleaning all the time. |
| There are no tools necessary to assemble the vacuum. All you need to do is push and click the pieces together. For example, take out the vacuum and attach the tube and brush roller together until you hear them click. Once all three pieces are attached, you can begin cleaning. |
| Before your first use, please charge the appliance for 4-5 hours. The A10 Essentials has the battery protection function which allows it to stop charging once it reaches full capacity. If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months. |
| If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months. Put the battery in cool and dry place where the temperature is between 39.2°F (4°C) -102°F (40°C). |
| No, it doesn't. The brush works great on hard floors without causing any damage to it. It is also recommended to test an area that is sensitive before using any accessories on it. |
| The pre-filter can be cleaned with the following method: Take out the dirty pre-filter from the mesh filter-holder. Clean the pre-filter under cold, running water. Air dry completely before reinstalling. The filter is replaceable. Please visit our store to find replacement filters. https://store.tineco.com |
