Does the vacuum work on carpets?
The vacuum works on carpets that are low pile carpet. The vacuum's effectiveness is reduced on medium and high pile carpet types. Please see below for examples of each type of carpet.
What height does the wall-mounted dock need to be installed at?
The recommended installation height of the wall-mounted dock is any height where the brush attached to the main body is not touching the ground. Typically this is roughly around 4 feet or 123 cm from the ground.
How long is the warranty?
| The warranty lasts 2 years. |
Will the vacuum scratch wood floors or other hard floor surfaces?
By using the Full-size LED Multi-tasker Power Brush, the vacuum can be used on multiple types of hard floor surfaces.
Is the filter replaceable or can it be washed?
Yes, it's replaceable and can be washed. The included rinse-free pre filter cleaning tool even provides an cleaning experience against filter rinse & dry hassle. We recommend customers replace the filter every half year. The separate filter is also available on Amazon.
Is the filter replaceable and can it be washed?
| The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance. |
Does the A10 have an air filter?
The A10 has a HEPA filter that traps 99.97% of particles as small as 0.3 microns. This allows the sealed air filtration system to output clean air when vacuuming. Depending on how often the vacuum is used, we recommend cleaning the filter once every 6 months by removing the HEPA filter from the main body and running it under running water. Please make sure that the filter is completely dry before reinstalling back into the vacuum.
How wide is the floor head?
The size of the brush that comes with the this vacuum is 10.4 inches or 26.7 cm wide.
How do I know when it needs to be charged?
| You may find the battery indicator light rapidly blinking red. This means the battery is out of power, you should charge the appliance ASAP. |
What is the suction power rated at?
The main motor power is rated at 350W. This means that the suction power created when using the floor brush is rated at 105W.
How much does the A11 weight?
The main body of the A11 weighs 3.3 lbs or 1.5 kg. Depeneding on the attachments that you use on your vacuum, the whole unit can weigh up to 5.51 lbs or 2.5 kg.
How do I know when it is fully charged?
| The battery indicator lights on the battery turns solid blue when the appliance is fully charged. |
How do I register my vacuum?
You can register your product on https://www.tineco.com/ by clicking on Register on the upper right hand corner of the page. Please input your email, serial number of your Tineco device and the date of your purchase. If you do not register your product, your products will still have its 2-year limited warranty.
Does the brush scratches or dulls floors?
No, it doesn't. The brush works great on hard floors without any damage to it. It is also recommended to test an inconspicuous area of a sensitive surface before using an accessory on it.
How do I store my vacuum?
| We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use. |
How often should I wash the pre-filter?
We suggest you clean the pre-filter at least once a week with our rinse-free pre filter cleaning tool. It also depends on the actual use condition of the filters.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
How often does the dustbin need to be emptied?
| Generally, we advise to empty the the dustbin before it reaches the "MAX" line. |
How do I know when the filters need to be cleaned?
The filters should be cleaned when you feel that the device has reduced suction or when the indicator light on the battery pack blinks in a pink color.
What is the noise value of this appliance?
| The lowest noise value can be 75dB(A). |
| Yes, it does.There are LED headlights on the power brush to help you clean hard to see spots. |
What is the input voltage? Can this be charged at 220v?
The input voltage of charger varies by country and region, and the warranty is based on the assumption of "local purchase and local use". We recommend following the instruction manuals and prints when using the charger.
How often do I need to clean the HEPA?
| We advise to clean the HEPA every 3 months. |
What is the difference between A11 Hero and A11 Hero EX?
| A11 Hero EX has an extra battery comparaed to A11 Hero.The runing time can be double. |
What is the suction power rated at?
The main motor power is rated at 450W. This means that the suction power created when using the floor brush is rated at 120W.
How long can the vacuum cleaner run on a full charge?
| It can run for 12-40 mins with non-electric accessories for one battery. |
Will this unit stand upright on its own or does it have to be hung on the wall?
It can’t stand upright on its own. It comes with a docking station or wall mount which you can use to hold the vacuum and its accessories
How much time does the machine take to be fully charged?
| It takes around 3-4 hours to charge to full. |
Is this vacuum cleaner easy to assemble? Do I need any screw driver to assembly it?
It's easy to assemble. No tools needed.
What is the voltage of the charger? Can you use a different charger?
| It uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery. |
