After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
Please check if your WiFi connection is stable.
Password less than 6 digits.
Can't receive the verification code.
Please make sure your mail adress is valid and the verification code will be sent to you, the code is only valid within 24H.
Can't connect to the device
1.Please check if your home WiFi password is correct
2.Please check if your home WiFi is 2.4G and not 5G. You may turn off the 5G signal before connecting WiFi.
3.Please choose the same region where the device purchased.
How do I store my vacuum?
| We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use. |
How often does the dustbin need to be emptied?
| Generally, we advise to empty the the dustbin before it reaches the "MAX" line. |
How do I empty the dustbin?
| Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying. |
How long should I charge the battery?
| Before your first use, please charge the appliance for 3-4 hours. During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode). |
What is the noise value of this appliance?
| The lowest noise value can be 75dB(A). |
How often do I need to clean the HEPA?
| We advise to clean the HEPA every 3 months. |
How long can the vacuum cleaner run on a full charge?
| It can run for 12-40 mins with non-electric accessories for one battery. |
How much time does the machine take to be fully charged?
| It takes around 3-4 hours to charge to full. |
What is the voltage of the charger? Can you use a different charger?
| It uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery. |
