Tineco Support: FAQs for FLOOR ONE S5 Steam

What is the difference between Floor One Steam and other floor wash cleaners?

Tineco Floor One Steam is the smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount, steam, water, roller pressure and suction power to ensure the perfect hard floor clean every time.

Can you adjust the flow of water coming out?

The Steam will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience.

Do you have to vacuum an area first before using the Floor One Steam?

There is no need to vacuum an area first because the Floor One can vacuum and wash the floor simultaneously.

What is the water flow rate and steam flow rate?

WFR ranges from 25 to 55ml/min, SFR ranges from 25 to 35 g/min, in relation to how dirty the enviornment is.

What kind of floors it can be used on?

The Steam can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.

Does this unit suck up animal hair?

The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank.

How noisy is the floor washer?

The floor washer produces up to 80dBA of sound.

Do you have to use distilled water?

There is no need to use distilled water. Tap water is perfectly fine to use in the Steam. Please do not use hot water as this can cause internal damage to the pipes in the Steam.

How do you start self-cleaning mode?

To start the Steam's self-cleaning mode, please follow the following steps: Place the floor washer on the storage tray. Empty the Dirty Water Tank. The Clean Water Tank should be at least 40% full of water. Plug in the appliance and press self-cleaning button at the top of the handle to start the brush roll self-cleaning mode. The floor washer will automatically shut off once finished. The entire self-cleaning process takes about 100 seconds.

Can you use bleach in the machine to clean floors?

We would not recommend using bleach in this machine as it could damage the machine.

How often I need to clean the brush roll?

We recommend cleaning the brushroll after each use.

How much does the product weigh?

The product weights about 13 lbs(6kg).

What is the suction power of the floor washer when sucking up water and debris?

Suction power for the floor washer ranges from 10 AW to 18AW (Air Watts) depending on how dirty the floor is.

How long is the warranty?

The warranty lasts 2 years.

How long can the floor washer run with a full tank clean water?

The Floor One Steam can run 12-20 minutes depending on how fast the water and steam flow rate is.

What are the differences between standard mode and steam mode?

There's no steam in standard mode. And it will spray steam in steam mode.

What are the Clean Water Tank and Dirty Water Tank capacities?

The Clean Water Tank capacity is 0.75L. The Dirty Water Tank capacity is 0.75L.

How long is the cord?

around 26 ft. (8m)

Does the water have to be at a specific temperature for cleaning?

The temperature can be between 41°F ~ 140°F （5°C ~ 60°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the steam.

Can this be used for dry vacuuming? Can you just vacuum without using water?

The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with tap water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.

Where should you store the Floor One Steam?

We recommend storing the Steam on the storage tray that is provided with the appliance. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Steam.

Can we use cleaning solution on this product?

No, the steam is incompatible with any cleaning solution.