After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
How much time does the Floor One take to be fully charged?
| The Floor One takes around 4.5 hours to charge to full. |
What is the voltage of the charger? Can you use a different charger?
| The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery. |
What are the Clean Water Tank and Dirty Water Tank capacities?
| The Clean Water Tank capacity is 0.85L. The Dirty Water Tank capacity is 0.72L. |
How much solution are you supposed to use for cleaning?
| Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line. |
Does the water have to be at a specific temperature for cleaning?
| The temperature can be between 41°F ~ 140°F （5°C ~ 60°C). Typically normal tap water is fine to use for cleaning. Please do not use hot water as this can cause internal damage to the pipes in the Floor One. |
Where should you store the Floor One?
| We advise to store the Floor One on the storage tray that is provided with the Floor One. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Floor One. |
Can you adjust the flow of water coming out?
| The Floor One will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation. |
| It ranges from 20 to 100ml/min in relation to how dirty the enviornment is. |
What are the max button functions?
| The max button enables higher speed and stronger spray to help remove tough spots and stains. |
Does the cleaning solution have an odor?
| No, the cleaning solution does not have an odor, but it can deodorize the area you are cleaning. |
Does this unit suck up animal hair?
| The unique brush roll can help to remove animal hair and suck it into the Dirty Water Tank. |
How is Tineco pronounced in English?
Tineco is pronounced “tin-co” in English
