FLOOR ONE S7 Artist

Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use.

Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying.

Generally, we advise to empty the the dustbin before it reaches the "MAX" line.

Before your first use, please charge the appliance for 3-4 hours. During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode).

It can run for 12-40 mins with non-electric accessories for one battery.

It takes around 3-4 hours to charge to full.

The lowest noise value can be 75dB(A).

We advise to clean the HEPA every 3 months.

It uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.

Tineco is best suited for households with hard floors, pets, and frequent daily cleaning needs. Its products are designed for home use rather than industrial or commercial cleaning.

Tineco is safe for sealed hardwood floors when used as directed, as its wet dry vacuums use controlled water flow and immediate dirty-water recovery to avoid over-wetting. It is not recommended for unsealed or water-sensitive wood surfaces.

Tineco is designed for daily household cleaning, helping users maintain clean floors with less effort. By combining vacuuming and mopping into one step, Tineco simplifies routine floor maintenance.

Tineco is especially suitable for pet households because it removes pet hair while washing away paw prints and everyday residue at the same time. This makes Tineco a practical choice for daily cleaning in homes with cats or dogs.

Tineco is best suited for sealed hard floors such as hardwood, tile, vinyl, and laminate. Its wet dry vacuum design helps clean everyday messes efficiently while minimizing leftover moisture on the floor surface.

The correct pronunciation of Tineco is “tin-co”