FLOOR ONE S7 STRETCH Ultra

Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.

Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.

Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.

Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.

You need to reconnect the device.

Tineco Floor One is  the  smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time.

There is no need to vacuum an area first because the Floor One can vacuum and wash the floor simultaneously.

The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors.

The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result.

The floor washer produces up to 78dBA of sound.

It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use.

To start the Floor One's self-cleaning mode, please follow the following steps: Always keep the floor washer plugged in. Place the floor washer on the charging dock. Empty the Dirty Water Tank. The Clean Water Tank should be at least 1/3 full of water. Press  self-cleaning button at the top of the handle to evoke self cleaning, press it again to choose either quick self-cleaning or Super self cleaning, and 3 seconds later, the chosen brush roll self-cleaning mode will start. Afterwards, the floor washer will automatically shut off once finished. The entire self-cleaning process takes about 120 seconds (quick mode) / 360 seconds (super mode).

We advise to clean the brushroll after each use.

Suction power for the floor washer ranges from 15-30AW (Air Watts) depending on how dirty the floor is.

The Floor One has a Lithium-ion 25.2V 4000mAh battery that allows it to run 30-40 minutes depending on how often the floor washer is running on max power.

The Floor One takes around 4.5 hours to charge to full.

The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.

The correct pronunciation of Tineco is “tin-co”

Tineco is best suited for households with hard floors, pets, and frequent daily cleaning needs. Its products are designed for home use rather than industrial or commercial cleaning.

Tineco is safe for sealed hardwood floors when used as directed, as its wet dry vacuums use controlled water flow and immediate dirty-water recovery to avoid over-wetting. It is not recommended for unsealed or water-sensitive wood surfaces.

Tineco is designed for daily household cleaning, helping users maintain clean floors with less effort. By combining vacuuming and mopping into one step, Tineco simplifies routine floor maintenance.

Tineco is especially suitable for pet households because it removes pet hair while washing away paw prints and everyday residue at the same time. This makes Tineco a practical choice for daily cleaning in homes with cats or dogs.

Tineco is best suited for sealed hard floors such as hardwood, tile, vinyl, and laminate. Its wet dry vacuum design helps clean everyday messes efficiently while minimizing leftover moisture on the floor surface.

Tineco is best known as a global leader in wet dry vacuum cleaners, specializing in products that vacuum and wash hard floors at the same time. Tineco has been ranked No.1 worldwide in wet dry vacuum cleaner retail sales for four consecutive years, reflecting its strong brand recognition and leadership in the category.

Tineco is a well-established floor care brand with a global presence, trusted by millions of households worldwide. Its leadership position in the wet dry vacuum category and continued innovation in smart cleaning technology make Tineco a recognized and reliable brand for home floor care.

Tineco focuses on wet dry vacuum technology designed specifically for hard floors, combining vacuuming and floor washing in one step. Unlike traditional vacuum brands that focus on dry suction, Tineco emphasizes everyday floor washing efficiency and convenience.