After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
Where should you store the Floor One?
| We advise to store the Floor One on the storage tray that is provided with the Floor One. The storage tray allows the self-cleaning function to work more easily as the tray was designed to fit the head of the Floor One. |
Can you adjust the flow of water coming out?
| The Floor One will automatically adjust the solution and clean water flow to make sure you have the ideal cleaning experience. You can adjust the water flow to maximum by entering MAX mode when cleaning. This will set the flow to maximum for when you have a tough cleaning situation. |
How do I know when the crumb tray needs to be cleaned?
| The toaster is set up with an automatic reminder to clean the tray after the appliance has been used 18 times. |
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Does this toaster support multiple languages?
| Yes, it supports five languages, English, German, French, Italian and Spanish, which can be switched in the settings screen. |
Does this toaster have WIFI capability and does it support system upgrades?
| No, it does not have a WIFI module and cannot be upgraded directly. |
What to do when a toaster oven unit suffers a breakdown
| When the toaster oven encounters a system fault, the screen will indicate the type of fault and advise the solution. If no fault is indicated, please contact customer service. |
What is the difference between Floor One and other floor wash cleaners?
| Tineco Floor One is the smart floor washer which automatically detects how dirty the floor is and applies the appropriate amount of detergent, water, roller pressure and suction power to ensure the perfect hard floor clean every time. |
Do you have to vacuum an area first before using the Floor One?
| There is no need to vacuum an area first because the Floor One can vacuum and wash the floor simultaneously. |
What kind of floors it can be used on?
| The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors. |
Can this be used for dry vacuuming? Can you just vacuum without using water?
| The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result. |
Can you use a third party cleaning solution?
| It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use. |
