After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
How is Tineco pronounced in English?
Tineco is pronounced “tin-co” in English
What kind of floors it can be used on?
| The Floor One can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors. |
Can this be used for dry vacuuming? Can you just vacuum without using water?
| The Floor one can‘t be used without water for dry vacuuming. It will cause damage to the brush roller. Ideally you should use the Floor One with solution and water to automatically adjust solution and clean water flow to ensure an ideal cleaning result. |
Can you use a third party cleaning solution?
| It is not recommended to use a third party cleaning solution because the floor washer is designed to be used with the Tineco Cleaning Solution to optimize the amount of bubbles that are produced with cleaning solutions. Third party solutions can cause an over abundance of bubbles when cleaning that could fill up the Dirty Water Tank within minutes of use. |
How noisy is the floor washer?
| The floor washer produces up to 78dBA of sound. |
How do you start self-cleaning mode?
| To start the Floor One's self-cleaning mode, please follow the following steps: Always keep the floor washer plugged in. Place the floor washer on the charging dock. Empty the Dirty Water Tank. The Clean Water Tank should be at least 1/3 full of water. Press self-cleaning button at the top of the handle to evoke self cleaning, press it again to choose either quick self-cleaning or Super self cleaning, and 3 seconds later, the chosen brush roll self-cleaning mode will start. Afterwards, the floor washer will automatically shut off once finished. The entire self-cleaning process takes about 120 seconds (quick mode) / 360 seconds (super mode). |
What is the suction power of the floor washer when sucking up water and debris?
| Suction power for the floor washer ranges from 15-30AW (Air Watts) depending on how dirty the floor is. |
How much time does the Floor One take to be fully charged?
| The Floor One takes around 4.5 hours to charge to full. |
What is the voltage of the charger? Can you use a different charger?
| The Tineco Floor One uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery. |
How often I need to clean the brushroll?
| We advise to clean the brushroll after each use. |
How long can the floor washer run on a full charge?
| The Floor One has a Lithium-ion 25.2V 4000mAh battery that allows it to run 30-40 minutes depending on how often the floor washer is running on max power. |
What are the Clean Water Tank and Dirty Water Tank capacities?
| The Clean Water Tank capacity is 0.85L. The Dirty Water Tank capacity is 0.72L. |
How much solution are you supposed to use for cleaning?
| Using the cap of the solution bottle, fill one cap worth of solution and pour into the Clean Water Tank. Fill up the Clean Water Tank with clean water up to the Max line. |
