Does the PURE ONE S12 comes with a continuous cleaning switch?
Yes, PURE ONE S12 comes with the switch lock, so you don’t have to hold the power button while cleaning all the time.
How long should I charge the battery?
Before first use, please charge the device for 3-4 hours. The PURE ONE S12 has the battery protection function, so it's okay to leave the main body on the wall-mounted docking station after it is fully charged. If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months.
How to store the battery if not use the device for a long time?
If not using the diveice for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4℃)-102°F(40℃).
How should I clean the filters?
It equips with an automatic pre-filter cleaning tool and can even provides the cleaning experience against filter rinse & dry hassle. You may also need to clean the HEPA periodically.
When the filters need to be cleaned?
If you find the air channel blocked indicator blinking or you get the App reminder, then you need to clean the filers or check any blockage through the whole air channel. In case of low suction power, please clean the filters and remove any blockage.
How many watts does the digital motor have? And how strong is the suction power?
"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10.
PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "
Can I connect to one device with several phones at the same time?
The device can only connect to one phone at a time. You need to log out and connect again.
How does 2-year warranty work?
All TINECO machines have a 2-year warranty against original defects in material and workmanship. Used for private household purposes in accordance with the TINECO Instruction Manual.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
The PURE ONE S12 Cordless Vacuum doesn't stand alone. But it can be easily stored on the wall with our wall-mounted dock.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
How do I charge my battery pack?
The Tineco PURE ONE S12 is equipped with a Dual Charging wall-mounted dock. It starts charging once you put away the main body or the extra battery pack, you won't forget to charge anymore.
Does this vacuum work on carpet and hardwood floors?
PURE ONE S12 is equipped with a Direct-drive LED Multi-tasker Power Brush which increases the cleaning efficiency and creats a highly dynamic operation, very effective for agitating dirt embeded in the carpet, easy to clean fine dust and debris. Plus version also has a LED soft-roller power brush which is perfrect for hardfloor cleaning and picks up coarse dirt and hair easily.
What's the fuction of the wall-mounted dock?
We recommend putting the vacuum on the wall-mounted docking station for recharge and storage. It can charge two batteries at the same time and also store 3 extra tools. To avoid the deformation of the tools bristles, you may store the tools with bristles on the wall-mounted docking station, and others can be stored in the tools bag.
