Is it OK to leave the unit plugged into charger after it is fully charged?
The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity.
How do I empty the dustbin?
Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying.
How many watts does the digital motor have? And how strong is the suction power?
"Tineco PURE ONE S12 is equipped with 500W digital motor, which provides the suction power up to 150W which is 36% higher than A10.
PURE ONE S12 can work both under Auto mode and Max mode. The power will vary depends on dirty level on the cleaning surface under Auto mode. "
How does 2-year warranty work?
All Tineco products have a 2-year warranty that covers original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. Please feel free to contact Tineco support via call at 1-855-2928864 or email to support@Tienco.com, you may also visit Tineco website to chat with us to get real time support with providing your purchase proof /order number for any warranty enquiries.
How do I remove and clean the soft roller?
Please follow the following steps to remove and clean the soft roller:
Turn the brush roller upside down.
Use a coin or other tool to unlock the brush roller lock by turning the lock counterclockwise.
Remove the lock plate from the brush roller.
Remove the brush from the brush holder.
Remove the hair and debris wrapped around the roller with Tineco Hair Cleaning Tool.
After cleaning, place the brush back into the roller.
Place the lock plate back onto the brush roller and relock by turning the lock clockwise
Please do not rinse the power brush with water.
How long should I charge the battery?
Before your first use, please charge the appliance for 3-4 hours. The PURE ONE S11 has the battery protection function which allows it to stop charging once it reaches full capacity. If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months.
Does MODA ONE Hair Dryer Have LED lights?
Yes. Internal sensors illuminate the LED lights in either red or blue color to give you real-time feedback on your hair's temperature and moisture.
How often does the dustbin need to be emptied?
Generally, we recommend you to empty the the dustbin before it reaches the "MAX" line.
How to store the battery if not use machine for long time?
If you do not use your vacuum for long periods of time, we recommend keeping the battery charged to at least 50% once every 3 months. Put the battery in cool and dry place where the temperature is between 39.2°F (4°C) -102°F (40°C).
Does the PURE ONE S11 Have LED lights?
Yes, it does. There are LED headlights on the power brush to help you clean hard to see spots. There are LED indicator lights on the battery pack to make power consumption visible.
Can the battery pack be replaced?
Yes, the PURE ONE S11 can have its batter replaced. Extra batteries are sold separately. Please see our store on Amazon for extra accessories. https://www.amazon.com/s?me=A2XCFRXUEAUJH6&marketplaceID=ATVPDKIKX0DER
What's the function included in APP?
Our APP indicates multiple working status such as power rating, dirt degree, battery level and filter life. And it can also show your cleaning performance report and you can also contact us via APP. You may even enjoy music or watching video.
How many watts does the digital motor have? How strong is the suction power?
The Tineco PURE ONE S11 is equipped with a 450W digital motor to provide suction power up to 145W at the head which is 36% higher than our A10 model. The Tineco PURE ONE S11 has an Auto mode and a Max mode. While using Auto mode, the power will vary depending on dirt levels on the cleaning surface.
Is the filter replaceable and can it be washed?
The pre-filter can be cleaned with the following method:
Take out the dirty pre-filter from the mesh filter-holder
Put the dirty pre-filter into the cleaning tool
Place a clean filter into the mesh filter-holder.
Connect the cleaning tool to the main body.
While the vacuum is running, rotate the side cover to clean the dirty pre-filter.
After cleaning the filter for about 1 minute, remove the filter and store for later use.
The filter is replaceable. Please visit our store on Amazon to find replacement filters.
How long can the PURE ONE S11 run per full charge?
The Tineco PURE ONE S11 has an Auto mode and a Max mode which allows for a running time ranging from 20 to 80 minutes depending on which tools are used and on the enviornment it is used on..
How do I know when the filters need to be cleaned?
You may find the air channel blocked indicator light blinking. The APP may also send an alert. Please clean the filters and check for any blockages in the air channel. To avoid low suction power, please clean the filters and remove any blockages after each use.
How does the 2-year warranty work?
All Tineco machines have a 2-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. To get started with a warranty, please follow the following steps:
1. Contact Tineco Customer Support by emailing support@tineco.com and provide the your name, email, shipping address, proof of purchase, and the details of your warranty issue.
2. Customer Service will issue out a return label for the part that needs to be replaced.
3. You can print the label out and send the part back at your convenience.
4. Once received, a replacement will be sent out at that time.
How much does the PURE ONE S11 weight?
The main body of PURE ONE S11 weight 3.53 lbs/ 1.6 kg. The weight of the PURE ONE S11 can vary depending on which accessories are used, but the main body, tube, and power brush combined is "Blank weight".
Can the Tineco Pure One S11 stand upright?
The Tineco PURE ONE S11 Cordless Vacuum can't stand upright on its own, but it can be easily be stored on our wall-mounted dock.
Does it pick up large debris like cereals, dog food etc?
The Pure One S11, with its Direct-drive LED Multi-tasker Power Brush, can pick up large debris like cereal, dog food, or other debris.
How do I charge my battery?
The Tineco PURE ONE S11 is equipped with a wall-mounted dock. The battery starts charging once you put away the mainbody or the extra battery pack into the dock.
Can I use PURE ONE S11 to clean the inside of my car?
The Pure One S11, with the right assorment of accessories, can be used to clean inside cars.
Does this vacuum work on carpet and hardwood floors?
The Tineco PURE ONE S11 is equipped with a Direct-drive LED Multi-tasker Power Brush that is able to be used on both carpet and hardwood floors.
Does the brush scratches or dulls floors?
No, it doesn't. The brush works great on hard floors without causing any damage to it. It is also recommended to test an area that is sensitive before using any accessories on it.
How do I store my vacuum?
We recommend storing the vacuum on the wall-mounted dock for charging and storage. It can charge two batteries and also store 3 extra tools. In order to preserve the bristles on some of the tools, store the bristled tools on the wall-mounted dock and the other tools in the provided tools bag.
