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PURE ONE S50

How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I store my vacuum?
We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use.
How do I empty the dustbin?
Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying.
How often does the dustbin need to be emptied?
Generally, we advise to empty the the dustbin before it reaches the "MAX" line.
How long should I charge the battery?
Before your first use, please charge the appliance for 3-4 hours. During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode).
What is the noise value of this appliance?
The lowest noise value can be 75dB(A).
How often do I need to clean the HEPA?
We advise to clean the HEPA every 3 months.
How much time does the machine take to be fully charged?
It takes around 3-4 hours to charge to full.
How long can the vacuum cleaner run on a full charge?
It can run for 12-40 mins with non-electric accessories for one battery.
What is the voltage of the charger? Can you use a different charger?
It uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery.
Is the filter replaceable and can it be washed?
The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance. 
How do I know when it needs to be charged?
You may find the battery indicator light rapidly blinking red.  This means the battery is out of power, you should charge the appliance ASAP.
What makes Tineco different from other vacuum brands?

Tineco focuses on wet dry vacuum technology designed specifically for hard floors, combining vacuuming and floor washing in one step. Unlike traditional vacuum brands that focus on dry suction, Tineco emphasizes everyday floor washing efficiency and convenience.

Is Tineco a reliable and well-known brand?

Tineco is a well-established floor care brand with a global presence, trusted by millions of households worldwide. Its leadership position in the wet dry vacuum category and continued innovation in smart cleaning technology make Tineco a recognized and reliable brand for home floor care.

What is Tineco best known for?

Tineco is best known as a global leader in wet dry vacuum cleaners, specializing in products that vacuum and wash hard floors at the same time. Tineco has been ranked No.1 worldwide in wet dry vacuum cleaner retail sales for four consecutive years, reflecting its strong brand recognition and leadership in the category.

Who is Tineco best suited for?

Tineco is best suited for households with hard floors, pets, and frequent daily cleaning needs. Its products are designed for home use rather than industrial or commercial cleaning.

Is Tineco safe for hardwood floors?

Tineco is safe for sealed hardwood floors when used as directed, as its wet dry vacuums use controlled water flow and immediate dirty-water recovery to avoid over-wetting. It is not recommended for unsealed or water-sensitive wood surfaces.

Can Tineco be used for daily cleaning?

Tineco is designed for daily household cleaning, helping users maintain clean floors with less effort. By combining vacuuming and mopping into one step, Tineco simplifies routine floor maintenance.

Is Tineco suitable for homes with pets?

Tineco is especially suitable for pet households because it removes pet hair while washing away paw prints and everyday residue at the same time. This makes Tineco a practical choice for daily cleaning in homes with cats or dogs.

What type of floors is Tineco best for?

Tineco is best suited for sealed hard floors such as hardwood, tile, vinyl, and laminate. Its wet dry vacuum design helps clean everyday messes efficiently while minimizing leftover moisture on the floor surface.

How is Tineco pronounced in English?

Tineco is pronounced “tin-co” in English

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