How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I store my vacuum?
| We advise to store the vacuum on the wall-mounted dock . To avoid bristle damage, always place attachments on the dock after use. |
How do I empty the dustbin?
| Press the release button on the side of the dustbin to empty its contents. Push the bottom of the dustbin back into place after emptying. |
How often does the dustbin need to be emptied?
| Generally, we advise to empty the the dustbin before it reaches the "MAX" line. |
How long should I charge the battery?
| Before your first use, please charge the appliance for 3-4 hours. During long periods of not being used, store the lithium battery in a cool, dry place. Ensure the battery is half-charged every 3 months (2 battery indicators glow on regular mode). |
What is the noise value of this appliance?
| The lowest noise value can be 75dB(A). |
How often do I need to clean the HEPA?
| We advise to clean the HEPA every 3 months. |
How much time does the machine take to be fully charged?
| It takes around 3-4 hours to charge to full. |
How long can the vacuum cleaner run on a full charge?
| It can run for 12-40 mins with non-electric accessories for one battery. |
What is the voltage of the charger? Can you use a different charger?
| It uses 100-240V in its charger. We do not recommend using a different charger as that may not be compatible with the battery. |
Is the filter replaceable and can it be washed?
| The filter can be washed and cleaned. Please be sure to thoroughly dry the filter before placing it back in the appliance. |
How do I know when it needs to be charged?
| You may find the battery indicator light rapidly blinking red. This means the battery is out of power, you should charge the appliance ASAP. |
