After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
How much does the dust cup hold?
What kind of filtration system is?
| The filtration system of PURE ONE Air is multi-cyclone system. |
What is the noise value of this appliance?
| The lowest noise value of PURE ONE Air can be 72dB(A). |
How long can the vacuum cleaner run on a full charge?
| The PURE ONE AIR can run for 20 minutes with main brush in auto mode. |
How long is the warranty?
| The warranty lasts 2 years. |
Do I need to drill the wall ?
| No, you don't. The machine can be placed on the charging dock. |
| The package includes a power brush, a new snap, a charging dock, a 2 in 1 dusting brush, a crevice tool and a hair cleaning tool. |
Does it have a headlight?
| Yes, PURE ONE Air has headlight illuminating all the dust. |
Does it have Tineco iloop?
| Yes, the PURE ONE Air can adjust the suction power according to the soiling detected, improving the cleaning efficiency |
Is the battery detachable?
| No, the battery isn't detachable. |
