After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website:
https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
How is Tineco pronounced in English?
Tineco is pronounced “tin-co” in English
How to switch the language of Clean Station?
| Press the prompt button for 5s, and when you hear the voice means it is successed. |
How to store the battery if not use the device for a long time?
| If not using the device for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4℃)-102°F(40℃). |
The vacuum was stuck by clean station, what can I do?
| Please try to replug in the clean station. |
How to connect the vacuum cleaner and clean station?
| Press the self-cleaning button for 10s to conect vacuum cleaner and clean station, and then wait. |
How can I take out the vacuum cleaner from clean station when the self-cleaning mode is on?
| Just press the self-cleaning button to interrupt it. |
Should I need to press the self-cleaning button to start dustbin cleaning?
| No, you just need to place the vacuum on the clean station. |
