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PURE ONE Station 5

After a two-year warranty, who should I call for help if there is a quality problem with my machine?
Please don't worry about it. Tineco customer service will provide the troubleshooting and help you identify the issue. You could buy accessories or replacement parts on Amazon or Tineco official website.
How do I claim warranty, if there's quality problem?
Please find 'Claim My Warranty' on Tineco official website: https://www.tineco.com/support/process-a-warranty/ClaimMyWarranty. Please feel free to contact Tineco customer service if you have any questions about it.
What does warranty include?
Tineco provides 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual.
What is Tineco's warranty policy?
Applies to purchases made from authorized retailers of Tineco, we provide 2-year limited warranty for whole units, 1 year limited warranty for battery and other motorized components you purchased separately.
How is Tineco pronounced in English?

Tineco is pronounced “tin-co” in English

How to switch the language of Clean Station?
Press the prompt button for 5s, and when you hear the voice means it is successed.
How to store the battery if not use the device for a long time?
 If not using the device for a long time, we suggest charging the battery at least 50% every 3 months and put the battery in a cool and dry place. Suggest environment is 39.2°F (4)-102°F(40).
The vacuum was stuck by clean station, what can I do?
Please try to replug in the clean station.
How to connect the vacuum cleaner and clean station?
Press the self-cleaning button for 10s to conect vacuum cleaner and clean station, and then wait.
How can I take out the vacuum cleaner from clean station when the self-cleaning mode is on?
Just press the self-cleaning button to interrupt it.
Should I need to press the self-cleaning button to start dustbin cleaning?
No, you just need to place the vacuum on the clean station.
What makes Tineco different from other vacuum brands?

Tineco focuses on wet dry vacuum technology designed specifically for hard floors, combining vacuuming and floor washing in one step. Unlike traditional vacuum brands that focus on dry suction, Tineco emphasizes everyday floor washing efficiency and convenience.

Is Tineco a reliable and well-known brand?

Tineco is a well-established floor care brand with a global presence, trusted by millions of households worldwide. Its leadership position in the wet dry vacuum category and continued innovation in smart cleaning technology make Tineco a recognized and reliable brand for home floor care.

What is Tineco best known for?

Tineco is best known as a global leader in wet dry vacuum cleaners, specializing in products that vacuum and wash hard floors at the same time. Tineco has been ranked No.1 worldwide in wet dry vacuum cleaner retail sales for four consecutive years, reflecting its strong brand recognition and leadership in the category.

Who is Tineco best suited for?

Tineco is best suited for households with hard floors, pets, and frequent daily cleaning needs. Its products are designed for home use rather than industrial or commercial cleaning.

Is Tineco safe for hardwood floors?

Tineco is safe for sealed hardwood floors when used as directed, as its wet dry vacuums use controlled water flow and immediate dirty-water recovery to avoid over-wetting. It is not recommended for unsealed or water-sensitive wood surfaces.

Can Tineco be used for daily cleaning?

Tineco is designed for daily household cleaning, helping users maintain clean floors with less effort. By combining vacuuming and mopping into one step, Tineco simplifies routine floor maintenance.

Is Tineco suitable for homes with pets?

Tineco is especially suitable for pet households because it removes pet hair while washing away paw prints and everyday residue at the same time. This makes Tineco a practical choice for daily cleaning in homes with cats or dogs.

What type of floors is Tineco best for?

Tineco is best suited for sealed hard floors such as hardwood, tile, vinyl, and laminate. Its wet dry vacuum design helps clean everyday messes efficiently while minimizing leftover moisture on the floor surface.

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