< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />

Support For FLOOR ONE S5

  • Topics
  • Issue
  • Solution

Unless prompted to do so, do not press the trigger when checking any part of the machine.

Not pick up/Low suction

1. Whether dry filter is installed correctly?
☆Please make sure that the dry filter is installed properly
2.Whether brush roller have passed replacement cycle?(3~6 months)
☆Please replace brush roller.
3.Confirm whether there is dirt or debris in the channel or on the brush roller.
☆Please clean the brush roller and channel according to picture instructions.
4.Examine the scraper and see if there is dirt or debris on the scraper. Check if the scraper is deformed.
☆Clean debris & dirt in the scraper with cleaning tool.
5.Confirm whether floor is even and sealed hard floor?
☆Please use the unit on the sealed and even hard floor.
  • Has this service helped you?
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 5% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
*Discount is only eligible at store.tineco.com

Where is my serial number?

Choose your model