Tineco Support: Troubleshooting Guide for PURE ONE Station

Topics
Issue
Solution

Unless prompted to do so, do not press the trigger when checking any part of the machine.

Malfunction indicator remains lit

Voice Prompt：Please replug in the clean station.
1.Please Replug in the Clean Station

Voice Prompt：Please contact customer service.
1.Please Replug in the Clean Station and try again
2.Press “Self-cleaning” button to restart the Self-cleaning mode and try again

Voice Prompt：Please clean air channel and HEPA filter
1.Confirm whether The air channel of Clean Station is blocked?
☆Clean dustbin,mesh filter,HEPA and air channel

Voice Prompt：Please install the dustbin or vacuum properly
1.Confirm whether The dustbin is fitted properly ?
☆Place the dustbin to the right place
2.Confirm whether The vacuum is fitted properly ?
☆Place the vacuum to the right place

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Malfunction indicator remains lit